I am using WindowsXP & Microsoft OFFICE 2010. I recently got a Blackberry 9800 Torch (unlocked) I have been using I have a Blackberry 9800 Torch. I have being using a Palm Treo 680 for nearly 10 years. I want to Import my contacts into the BB9800. I have converted my contacts to an Excel 2011 CSV File named Contacts. I’ve followed your instructions to import contacts to OUTLOOK 2010. I followed your instructions steps 1 to 14. I clicked next . The window named Import A File appears and OUTLOOK hangs.Map Custom Fields and Next buttons are greyed out. Why? What is to be done?